Relay by RazzyTech sends every new lead to a salesperson's phone. Reps claim it, then text and call the customer from a dealership number. An AI can answer when nobody is free, and managers see response times. It runs on iPhone, Android, and the web, next to the CRM you already use. New here? Start with get started and get the app. Something not working? Go to fix a problem.
For salespeople: get the app, claim leads, text and call customers, and keep your leads up to date.
Set your Relay password from the invite email, get the iPhone or Android app, and sign in on your phone and computer.
Read the guide →How sales reps see new leads in Relay, claim one with a single tap, and what happens next.
Read the guide →Text leads in Relay on your phone or computer: send a text, use templates, send photos, schedule a text, and add a lead by hand.
Read the guide →Call leads from the Relay app with a dealership caller ID, answer incoming calls, take notes during a call, and play voicemails.
Read the guide →What each Relay lead status means, which ones change by themselves, and how to snooze a lead or mark it sold or lost.
Read the guide →Look up any customer in Relay by name, phone, or VIN and see every lead, text, and call from that person in one place.
Read the guide →Book test drives and visits in the Relay calendar on your phone or computer, update them, and get reminders before each one.
Read the guide →Turn on Relay notifications, stop or start getting leads, switch AI cover on or off, and switch stores in the iPhone and Android app.
Read the guide →Quick fixes for the most common problems: logging in, missing leads, texts that will not send, and calls that do not ring.
For GMs and sales managers: response times, who is on the floor, and moving leads between reps.
Read the Relay Metrics tab: how fast your reps answer leads, how many they answer, and how the AI is doing, for today, 7, or 30 days.
Read the guide →See which reps are available and how many leads each has, take a rep offline, and move one lead or all of a rep's leads to someone else.
Read the guide →For owners and managers: lead sources, routing, your team, phone numbers, automatic texts, the AI agent, billing, and privacy.
Send AutoTrader, CarGurus, Cars.com, Kijiji, and website leads into Relay with your dealership's lead email address.
Read the guide →Pick how Relay hands out new leads: Blast (first rep to claim wins) or Sequential (one rep at a time), and set the timers.
Read the guide →Invite your team to Relay, pick Sales, Manager, or Owner, mark people available, and remove someone who leaves.
Read the guide →Buy Relay phone numbers, give each rep a line or share a store line, and see which number customers see.
Read the guide →Write the automatic first text new leads get, turn it off if you do not want it, and save Quick Reply templates for reps.
Read the guide →Turn on the Relay AI agent, describe your store, set its reply delay and hours, and learn when it hands a lead back to a rep.
Read the guide →Set your store hours in Relay so the AI books appointments when you are open, and learn when automatic texts are held.
Read the guide →Set day-by-day follow-up texts and emails in Relay, pick a send window, and stop them when the customer replies.
Read the guide →How Relay works next to DealerSocket, VinSolutions, eLead, PBS, Tekion, and other CRMs, plus how to email customers from Relay.
Read the guide →How the Relay wallet pays for texts, calls, phone numbers, and AI replies, how to add credit, and where to see every charge. Prices in Canadian dollars.
Read the guide →How Relay handles STOP and START replies, why reps see some numbers as stars, and CASL basics for Canadian dealers.
Read the guide →