Every lead, every claim, every response time, live on one screen. Relay replaces the morning check-in, the whiteboard, and the “did anyone call this guy back?” walk across the floor.
From lead arrival to first human reply, stamped automatically on every lead. The leaderboard writes itself.
Watch leads get claimed in real time and see the trail on anything that escalated: who missed it, when, and who recovered it.
Move a conversation to another rep with full history. The customer keeps texting the same number.
| Before Relay | With Relay | |
|---|---|---|
| Finding out about a missed lead | Days later, from an angry email | Live, with automatic escalation already done |
| Knowing who has a lead | Ask around the floor | On the dashboard, with a timer |
| Response times | Nobody actually knows | Logged per lead, per rep, trended |
| Accountability | “I never got it” | Full audit trail on every lead |
Leads received and responded per rep, average and per-lead response times, claim rates, escalations with their full trail, and every conversation itself. Live, not in a report you pull on Friday.
Yes, two taps. The new rep gets the full conversation history and the customer keeps texting the same number, so the handoff is invisible from their side.
Relay stamps the moment a lead arrives and the moment a rep first responds, on every lead from every source. The gap is the number: per lead, per rep, per team, trended over time.
The escalation IS the alert: after the timeout you set, the lead advances to the next rep automatically, the miss is recorded, and the trail shows up on the dashboard. Response-time SLAs run on every lead, so a slipping rep shows in the numbers long before the month-end report.
More in the full FAQ, or see lead routing and integrations.