Dealership Manager Dashboard: See Everything. Miss Nothing.
Relay gives managers real-time visibility into every lead, every assignment, and every response time, without requiring a single check-in meeting. Stop managing by gut feel. Start managing by data.
Book a Demo
Every lead, every source, every rep, one screen. Updated in real time.
What managers can see and do
Relay gives you the information you need to hold your team accountable, without standing over their shoulders.
Real-time lead and assignment visibility
See every incoming lead, which rep it was assigned to, when the assignment happened, and whether the rep has responded. The live dashboard updates as leads arrive, no refresh needed.
Response time tracking per rep
Relay logs the exact time from lead arrival to first rep response. See your team's average response time, fastest and slowest responders, and trends over time. No self-reporting required, the data is objective.
Lead reassignment when things fall through
If a rep is out sick, ghosting a lead, or handling a floor customer, managers can reassign any lead to any available rep in two taps. The new rep gets the full context: original inquiry, any messages, vehicle of interest.
Team performance metrics
See aggregated rep performance: leads received, leads responded to, average response time, and escalations triggered. Use this data for rep coaching, performance reviews, and routing adjustments.
Configure routing. Monitor results.
Managers control the routing rules. Relay enforces them automatically and logs every decision for accountability.
Routing rules are configured once by the manager and enforced automatically forever.
Stop micromanaging. Start managing by data.
Most managers spend significant time chasing status updates, "did you reply to that lead?" With Relay, you already know. The dashboard tells you before you ask.
Before Relay
- ✗Calling reps to check if they replied
- ✗No visibility into response times
- ✗Discovering missed leads days later
- ✗No audit trail if something goes wrong
With Relay
- Live dashboard shows everything in real time
- Response time logged for every lead
- Auto-escalation before leads go cold
- Full audit trail for every assignment
The manager dashboard connects to every part of Relay
Manager dashboard: frequently asked questions
What metrics can I see in the manager dashboard?
The manager dashboard shows: every lead with its assigned rep and timestamp, response times per lead and per rep, which leads are open vs. active, escalation events (when a lead was reassigned due to timeout), and team-wide performance over time. You see exactly who got what lead, when, and how long it took to respond.
Can I reassign leads from the dashboard?
Yes. If a lead has been sitting too long, or a rep is sick, or something falls through, managers can reassign any lead to any available rep directly from the dashboard. The reassigned rep gets a notification immediately, and the full conversation history transfers with the lead.
How does response time tracking work?
Relay measures the time between lead arrival and the first outbound message from the assigned rep. This is tracked per lead and aggregated per rep over any time period. You can see your team's average response time, your fastest responders, and identify reps who consistently take too long.
Can I get alerts when a lead hasn't been responded to?
Yes. Auto-Assign Rules (available on both Standard and Pro Plans) automatically escalate leads that exceed your timeout threshold. With Pro Plan, you can set SLA monitoring that flags leads exceeding response time targets for manager review, without waiting for the end-of-day report.
Get the visibility your floor deserves
Book a demo and we'll walk you through the manager dashboard live with sample data from a dealership like yours.
Book a Demo