Stop or start getting leads
How to stop or start getting leads
- Open the Settings tab.
- Find Mark as unavailable.
- Switch it on to pause new leads.
- Switch it off when you are ready for leads again.
Mobile appMobile app: settings with availability and AI cover toggles
Going unavailable sends your open leads that have not had a call back to the team. Call or hand off anything you want to keep first.
Turn on notifications
Allow notifications for Relay in your phone's settings. If they are off, the app shows a red You will not receive leads banner in Settings.
Mobile appMobile app: new-lead push notification on the lock screen
| Notification | What it means |
|---|---|
| New Lead | A new lead is ready for you. |
| Lead Assigned to You | A manager gave you a lead. |
| Customer name and message | A customer replied. |
| AI couldn't reply | The AI could not answer. You need to. |
| Lead Expiring Soon | A lead is close to its deadline. |
| Missed call / Voicemail from | You missed a call or got a voicemail. |
| Snoozed lead is back | A snoozed lead woke up. |
| Upcoming appointment | An appointment starts soon. |
| Status Updated | A manager changed your availability. |
Tap any notification to open the right conversation. To change sounds, use your phone's settings. The Notifications page in web Settings is display only for now.
Other settings
- AI Cover: lets the AI reply on your leads, if your store has the AI on. See the AI agent guide.
- Show claimable leads on Live: keep this on, or you will not see new leads on the Live tab.
- Your number: your Relay line. If it says "No number assigned. Ask your manager.", you cannot call or text yet.
- Switch Dealership: shows if you work at more than one store.
- Send link to my computer: emails you the link to the web app.
- Sign Out is at the bottom.
Common questions
Why am I not getting Relay notifications?
Allow notifications for Relay in your phone settings, and check that Mark as unavailable is off in the app. The app shows a You will not receive leads banner when notifications are off.
How do I stop getting leads when I go home?
In the app, open Settings and switch on Mark as unavailable. Switch it off when you are back.
Stuck on something this guide does not cover? Text the Relay team at 778-764-1975, call 1-855-467-2999, or email tej@razzytech.com. Back to all help guides.